• Free delivery on orders over R1,000
  • Secure checkout with Yoco
  • Delivered in 5–7 working days
  • Packed & shipped from South Africa
Shop now 0

Refund policy

Returns & Refund Policy
Last updated: 10 October 2026

This policy explains how returns, refunds and warranty claims work at LuxeLine. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Change of mind (7-day cooling-off period)

You may cancel your order and return your item within 7 days of receiving it, for any reason.

To qualify, the item must be:

  • unused and, where applicable, not installed or fitted
  • complete with all accessories, parts, manuals and any free gifts
  • in its original packaging, in resaleable condition

You are responsible for the cost of returning the item. We recommend a tracked courier, as the item remains your responsibility until it reaches us.

Once we have received and inspected the item, we will refund the purchase price and the original delivery fee. If the item is returned used, damaged or incomplete, we may decline the return or deduct a reasonable amount for the damage or missing parts.

2. Faulty items (6-month warranty)

If your item is defective, not of good quality, or not as described within 6 months of delivery, you may return it for a repair, replacement or refund, in line with the CPA.

Before sending anything, please email us your order number, a description of the problem, and photos or a short video of the fault. Some issues can be resolved quickly without a return.

For confirmed faults, we will cover the cost of returning the item. If an item we repaired develops the same or a new fault within 3 months of the repair, we will replace it or refund you.

The warranty does not cover:

  • physical or accidental damage after delivery, including drops, impacts or liquid damage
  • damage caused by incorrect installation or use contrary to the product instructions
  • misuse, abuse or negligence
  • items opened, modified or repaired by anyone other than LuxeLine
  • normal wear and tear
  • parts or accessories not supplied by LuxeLine

If no fault is found, or the damage falls under these exclusions, we will return the item to you and may charge the return delivery cost. We are not responsible for the cost of third-party installation or removal.

3. Damaged in transit or wrong item

Please check your order on delivery. If it arrived damaged or we sent the wrong item, email us within 48 hours with photos of the item and the packaging so we can resolve it and claim from the courier. We will cover all costs. This does not affect your rights under section 2.

4. How to return an item

  1. Email info@luxe-line.co.za with your order number, the item, and the reason for the return.
  2. We will reply within 2 working days with return instructions.
  3. Pack the item securely in its original packaging and include your order number.
  4. Send it to: LuxeLine, 10 Goudstreet, Potchefstroom, North West, 2520, South Africa.

Please contact us before sending anything back. Returns without an order number or prior notice may take longer to process.

5. Refunds

We will email you once your return has been received and inspected, and let you know whether it has been approved. Approved refunds are paid to your original payment method within 10 working days. Your bank may take a few additional days to process it. If you haven’t received your refund 15 working days after approval, please contact us.

6. Exchanges

To exchange an item, return it under section 1 and place a new order, or email us and we will help arrange it.

7. Non-returnable items

The following cannot be returned for change of mind: gift cards, and items customised to your specifications. This does not apply if the item is faulty.

8. Contact us

For any questions about returns, email info@luxe-line.co.za.