Shipping policy
Shipping Policy
Last updated: 11 October 2026
1. Where we deliver
We deliver anywhere in South Africa. We don’t ship outside South Africa at this time.
2. Delivery costs
- Orders of R1,000 or more: free delivery
- Orders under R1,000: R99 flat rate
The delivery cost is shown at checkout before you pay.
3. Delivery times
Please allow 5–7 working days from the time you place your order for it to reach you. Working days are Monday to Friday, excluding South African public holidays. Deliveries to outlying or rural areas may take a little longer.
Orders are processed once payment has been confirmed. We’ll email you when your order is on its way, with tracking details where available.
4. Delays
If anything delays your order, we’ll let you know as soon as possible. If we can’t deliver within 30 days of your order, you may cancel it for a full refund.
5. Delivery address
Please make sure your delivery address and phone number are correct and complete, and that someone is available to receive the parcel. If a parcel is returned to us because of an incorrect address or failed delivery, we may charge the cost of sending it again.
6. Damaged or incorrect items
Please check your order when it arrives. If it is damaged or incorrect, email us within 48 hours, as set out in our Refund Policy.
7. Contact us
For questions about your delivery, email info@luxe-line.co.za or call +27 79 065 2628.